Delete account and data
This page explains how to delete your DomusXP account and your family's data. Deletion is permanent and cascading: it erases the family, every profile and the entire history. It is not a deactivation, and it cannot be undone.
Option 1 — in the app (immediate)
This is the fastest route, and it does not depend on us:
- Sign in to the app as the parent or guardian (the family administrator account).
- Open the menu and tap Family.
- Scroll to the bottom and tap Delete account and data.
- Confirm with your password.
Deletion happens immediately. After that, nobody in the family can sign in any more, and the children profiles cease to exist.
Option 2 — by request (no access to the app)
If you lost access and cannot sign in to delete it yourself, write to contato@atenza.com.br with the subject Delete DomusXP account, including the registered e-mail of the parent or guardian.
We confirm the request comes from the account holder before erasing anything — without that check, anyone could erase someone else's family. We complete it within 30 days, usually within a few business days.
What is deleted
Everything that belongs to the family, in a single operation:
- The family and the guardian account (name, e-mail and password).
- The children profiles (name, avatar, date of birth, PIN), with XP, coins, level and reputation.
- Tasks, submissions and approvals; routines and penalties; missions and achievements.
- Rewards, redemptions, penalties and each child's personal agenda.
- Notifications, device notification identifiers and TV pairings.
- Therapist notes about the children and the access granted to them.
What remains, and for how long
- Database backups: up to 7 days. They are automatic backups, used only for disaster recovery, and they overwrite themselves within that window.
- Subscription purchase records: stay with Google Play and with our subscription processor, which keep them under their own tax and accounting obligations. We cannot erase those, and they contain no data about the children.
Beyond that, nothing is retained: we keep no copy of your data for statistics, model training or any other use.
Deleting a single child's data
If you want to erase one child's data without closing the family account, remove that profile in the app, under Children. That erases the profile and the entire history of that child, and leaves the rest of the family intact.
Download your data first
Before deleting, you can export everything under Family → Download my data. After deletion there is nothing left to export.
Contact
Questions about deletion or privacy: contato@atenza.com.br.